Thank you for visiting World by the Glass (“World by the Glass” or “WBTG” or “we” or “us” or “our”) website on www.worldbytheglass.com.hk (the “Website”).  In these Terms and Conditions (the “Terms and Conditions”), “you” or “your” means any person, firm, company or body which access to and use of the Website and the Services (as defined below) or place an order with us.

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IMPORTANT NOTICE:

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Please read the Terms and Conditions carefully before using the Website and placing your order.  By accessing any part of the Website or ordering goods from the Website, you agree that you have read the Terms and Conditions and that you agree and accept to be bound by the Terms and Conditions.

 

1. Eligibility to Purchase

 

It is illegal to sell alcohol to any person under the age of 18.  By placing an order, you undertake and warrant that:

 

a. you are 18 years old or above and are entitled to purchase alcohol products legally;

b. no other person except you shall use your Account (as defined below) to purchase any alcohol products;

c. a person aged 18 or above must be present to receive delivery; and  

d. all information provided by you to us are true, accurate and up-to-date in all respects and at all times.

 

Otherwise, order and/or delivery service shall be withdrawn and/or attempted at another time to be agreed by you and us.

 

2. Registration

 

2.1 You are required to create an account by registering for a membership (the “Account”) in order to use the services, including placing order,  made available to you on the Website (the “Services”).

 

2.2 During the registration, you are required to provide us with true, accurate, complete and up-to-date information.

 

2.3 If there is any change of your information, you are required to inform us in a timely manner.  Otherwise, provision of the Services by us may be affected.

 

2.4 You are required to maintain the confidentiality of your Account, username and password.  You may not authorize any other person to use your Account, username and password.

 

2.5 We may refuse to approve any registration and terminate any membership at our sole discretion without giving any reason.

 

3. Descriptions and Pricing of the Goods

 

3.1 We shall endeavour to ensure that contents, descriptions and prices of the goods on the Website are as accurate, complete and up-to-date as possible.  However, we do not warrant that any such contents, descriptions and prices of the goods are accurate, complete, updated and error-free.

 

3.2 We shall endeavour to ensure that the goods displayed at the Website are in stock.  However, we do not warrant that all of the goods are available at the time you place the order.

 

4. Availability and Non-Exploitation

 

4.1 All orders are subject to confirmation of final availability.  If any of the goods requested are unavailable, we shall have the right to remove the unavailable goods from the order or reject the order.  Payment made for unavailable goods will be refunded to you within 4-6 weeks.

 

4.2 The goods purchased on the Website are for your personal use or gift only and are not to be used for re-sell or commercial purposes.  If we have a ground to believe that you are NOT purchasing our goods as an end user, we shall have the right to decline or cancel your order.

 

5. Order Acceptance

 

5.1 Your order constitutes an offer to us to purchase the goods you select from the Website.  Upon receipt of your order, we will send you an email/ message to the email address/ mobile number provided by you to us for confirming receipt of your order (the “Order Confirmation”).  However, the Order Confirmation does not constitute an acceptance of your order.

 

5.2 All orders are subject to confirmation of final availability and will not constitute a binding contract of sale until accepted by us.  We reserve the right to reject your order for any reason at our sole discretion. 

 

5.3 Once your order is accepted, we will send you a second email/ message with a summary of details of your order (the “Delivery Confirmation”) to the email address/ mobile number provided by you to us.  The Delivery Confirmation shall constitute our acceptance of your order and a binding contract of sale shall be concluded between you and us.

 

5.4 In the event that the goods ordered by you are not be available at the time you place your order.  Our acceptance of your order shall be limited to the goods that are available.  No contract of sale will be concluded in respect of the goods that are unavailable.

 

6. Payment

 

6.1 All prices are listed in Hong Kong Dollars.

 

6.2 The applicable prices shall be the prices listed on the Website as at the date of purchase except any obvious error.  We shall have the right to cancel any order for the goods which have been listed with such obvious error.

 

6.3 We accept payment by electronic means as specified by us and bank transfer.

 

6.4 All transactions conducted by or with us are made in Hong Kong Dollars.  If your credit card account is not denominated in Hong Kong Dollars, the final price to be charged in your currency will be converted at the exchange rate determined by your credit card issuing bank in accordance with the applicable exchange rate on the day your credit card issuing bank processes the transaction.

 

7. Title and Risk of Loss

 

Title to the goods shall remain vested in us until we receive full payment of the price.  Risk of the goods shall pass to you immediately upon our delivery of the goods.

 

8. Delivery Service

 

8.1 You may enjoy a free local delivery service to your designated address for a single order upon any purchase of goods on the Website with a net transaction value of HK$2,000 or more.  For order less than HK$2,000, a delivery charge of HK$200 shall apply.

 

8.2 You are required to provide us with an accurate and valid email address, phone number and address for delivery.  We shall not be liable for any responsibility in the event that the goods could not be delivered to you due to an error of any of the said contact details.

 

8.3 Delivery service is only available at commercial or residential addresses located in Hong Kong Island, Kowloon, New Territories and Tung Chung.

 

8.4 Delivery service is not available: 

a. at non-permanent address, outlaying islands, restricted areas, ports, marinas, hotel guest rooms;

b. at premises above fourth floor of a building which are not accessible by elevator; and

c. where there are no authorized or legitimate unloading area within 50 meters of the building of the delivery address

 

8.5 We shall dispatch all the goods ordered by you as soon as possible after your order has been accepted by us.  We will provide you with an indication of the estimated delivery date and time in the Delivery Confirmation.  We will try our best to meet the estimated delivery but we cannot guarantee that such estimate can be met.  We shall not be liable for any loss or damage incurred or suffered by you due to any late delivery.

 

8.6 When you received the goods, you are required to sign a confirmation of receipt of the goods ordered by you for confirming your acceptance of the goods (the “Confirmation of Receipt”).

 

Please check carefully the quantity and quality of your goods before you sign off the Confirmation of Receipt. If you find the goods are not in compliance with your order as listed in , you may refuse to accept such items.

 

8.7 Any acceptance of delivery shall mean the delivery is complete and correct and no respective claims shall be made.

 

8.8 If the recipient is not you, or in case of delivery of a gift, then you accept the recipient’s signature is evidence of delivery and fulfilment of your order by us.

 

8.9 If you fail to receive the goods ordered by you on the delivery date and time as confirmed, we shall have the right to charge you an additional delivery fee for subsequent delivery.

 

8.10 Delivery service will be suspended when typhoon signal No. 8 or above or black rain storm signal is hoisted.  We will notify you as soon as possible with the re-scheduled delivery date and time of your order.

 

9. Exchange and Refund

 

9.1 We do not accept any request for cancellation of order, exchange and/or refund of goods unless the goods (i.e. bottle) is damaged or the goods delivered to you is not compliance with details of your order as listed in Delivery Confirmation.

 

9.2 In such case, please contact us to make exchange arrangements within three (3) days upon delivery.  Exchange request after three (3) days will not be accepted.  Please note: Original sales receipt must be produced to us for your request of exchange of goods.

 

9.3 If we agree you are entitled to an exchange but the goods to be exchanged is/are sold out, you may return such goods to us and apply the amount of the returned goods paid by you to purchase alternative goods.

 

9.4 All gift must be returned together with the returned goods.

 

10. Undelivered Goods

 

For any ordered goods remain undelivered for six (6) months from the issuance date of Delivery Confirmation, we shall have the right to dispose of such goods at our sole discretion without further notice to you.  In such event, we shall not be liable to make any refund or compensation to you.​

 

11. Liabilities

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We shall under no circumstance be liable for any loss, whether direct and indirect, of revenue, loss of profits and/or consequential loss whatsoever suffered, sustained or incurred by you by or other person arising directly or indirectly out of the sale and purchase transaction with you.

 

12. Force Majeure

 

We shall not be liable for any delay or failure to meet any of our obligations which is caused by or result from factors or circumstances beyond our reasonable control, including but not limited to adverse weather, fire, flood, pandemic, accident, riot, war, labour disputes, strikes, embargo, government interruption or failure of transportation, etc.

 

13. Interpretation

 

We shall have the right to interpret the Terms and Conditions.  In case of any disputes, our decision shall be final and binding on all parties concerned.

 

14. Governing Law and Jurisdiction

 

The Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (“Hong Kong”).  Any disputes that may arise shall be subject to the non-exclusive jurisdiction of the courts in Hong Kong.

 

15. Privacy

 

We commits to safeguard the privacy of your personal data.  We therefore make sure that our policies and practices in relation to the collection, process, use, access, retention and transfer of your personal data in compliance with the requirements of the Person Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.  For details, please refer to our Privacy Policy Statement.

 

16. Miscellaneous

 

16.1 We shall have the right to change and update the Terms and Conditions at any time without prior notice.  You are advised to check back from time to time for any changes or updates to the Terms and Conditions.

 

16.2 If any provision of the Terms and Conditions shall be construed to be illegal or invalid, such provision shall be removed from the Terms and Conditions and it shall not affect the legality, validity and enforceability of the other provision of the Terms and Conditions.

 

16.3 The Chinese version of the Terms and Conditions is for reference only.  In case of any discrepancies between the Chinese version and the English version, the English version shall prevail.

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Updated on 15 November 2021.